Privacy Policy
How we collect, use and protect your personal information
1. Information We Collect
When you interact with The Hamper Delights — whether via our website, WhatsApp, or email — we may collect the following personal information:
- Full name
- Contact details (phone number and email address)
- Delivery address
- Payment information (processed securely; we do not store card details)
- Order history and preferences
- Communications you send us
2. How We Use Your Information
We use the information we collect solely to operate our business and serve you better:
- Process and fulfil your orders
- Arrange delivery through our courier partners
- Provide customer support and respond to enquiries
- Send order confirmations and delivery updates
- Improve our products, services, and website experience
- Send promotional communications (only where you have consented)
3. Data Protection
We take reasonable and appropriate steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include secure data storage, limited staff access, and encrypted communications where applicable.
While we implement industry-standard security practices, no method of transmission over the internet is 100% secure. We encourage you to take care when sharing personal information online.
4. Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share limited information only where necessary to complete your order, including:
- Courier and delivery services (for shipping your order)
- Payment processors (to securely handle transactions)
- Where required by law or legal process
All third-party partners we work with are required to handle your data responsibly and in accordance with applicable privacy laws.
5. Marketing Communications
We may occasionally send you promotional emails or messages about new products, special offers, and updates. You may unsubscribe at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly via WhatsApp or email
We will not send you marketing communications if you have opted out, except for transactional messages related to your orders.
6. Cookies & Website Data
Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand how visitors interact with our content. You may disable cookies through your browser settings, though this may affect some website functionality.
7. Access & Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To make a request, contact us using the details below and we will respond within a reasonable timeframe.
8. Legal Compliance
This Privacy Policy is aligned with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Nothing in this policy limits your rights under Australian law.
9. Contact Us
For any privacy-related questions, requests, or concerns, please reach out:
- Phone / WhatsApp: +61 422 969 490
- Email: info@thehamperdelights.com.au