Frequently Asked Questions

Ordering is simple! Browse our hamper collection, find one you love, and tap the "Order via WhatsApp" button. This opens a WhatsApp chat with a pre-filled message so our team knows exactly which hamper you're interested in.

From there, we'll confirm availability, discuss personalisation options, and arrange payment and delivery — all through WhatsApp for a fast, personal experience.

Absolutely. You can reach us via:

• WhatsApp (fastest): +61 422 969 490
• Phone call: +61 422 969 490
• Email: info@thehamperdelights.com.au

We recommend WhatsApp for the quickest response and easiest communication about your order.

We recommend ordering at least 3–5 business days before you need the hamper delivered to allow for processing and shipping time.

For custom hampers, special occasions like Christmas or Mother's Day, or large corporate orders, we suggest ordering 1–2 weeks in advance to avoid disappointment.

If you need something urgently, message us on WhatsApp — we'll always do our best to accommodate last-minute requests where possible.

Yes! Every hamper can include a personalised message card at no extra charge. Simply share your message when you order via WhatsApp and we'll include a beautifully presented card — handwritten or printed — with your hamper.

Changes or cancellations must be requested as soon as possible — ideally before your order is processed. Please contact us via WhatsApp immediately if you need to make a change.

Once an order has been assembled and dispatched, we are unable to make changes or issue refunds unless the items are faulty or damaged.

Each hamper listing on our website includes a detailed description of what's inside. You'll find information on the key contents, occasions it's suited for, and a full inclusions list on every product page.

Product images are illustrative. Exact contents may vary slightly based on seasonal availability — however, we will always substitute with items of equal or higher value.

We prioritise Australian-made and locally sourced products wherever possible and are proud to support Australian producers and artisans. Some of our premium hampers also include selected international products of exceptional quality.

Yes! We have dedicated Gluten-Free Snacks and Vegan Treats hampers in our Special Dietary Products range. We also offer the ability to build a fully custom hamper tailored to specific dietary requirements.

Please mention any allergies or dietary needs when placing your order so we can ensure your hamper is safe and suitable.

We take great pride in our packaging. Every hamper is beautifully presented in a signature gift box or wicker basket, wrapped with premium tissue paper, ribbons, and a personalised message card. Our packaging is designed to be Instagram-worthy and to create a memorable unboxing experience.

Complimentary gift wrapping is included with all orders at no extra cost.

Absolutely — custom hampers are one of our specialties! You can work with our team to create a completely bespoke hamper tailored to your recipient, occasion, and budget.

Simply message us on WhatsApp or fill in our contact form and let us know:

• The occasion
• The recipient (and their interests or preferences)
• Your budget
• Any dietary requirements or special requests

We'll put together a tailored proposal just for you.

Custom hampers can be built to suit a range of budgets. We recommend contacting us to discuss what's possible within your budget — we'll always work to create something that looks impressive and feels generous.

Yes! For corporate orders, we offer branded packaging options including custom gift boxes with your company logo, branded ribbons, and custom inserts. Contact us for a corporate quote and we'll discuss your branding requirements.

In many cases, yes. If you'd like to swap out specific items in one of our ready-made hampers — for example, removing nuts due to an allergy or replacing one product with something more personalised — contact us and we'll do our best to accommodate.

Note: Substitutions may affect the final price.

Yes! We deliver to all major cities and most regional areas across Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, and Hobart.

For remote locations, please contact us before ordering to confirm delivery availability and get an accurate timeframe.

After processing (1–3 business days), estimated delivery times are:

• Sydney Metro: 1–2 business days
• NSW Regional: 2–4 business days
• Interstate major cities: 2–5 business days
• Remote/rural areas: 5–10 business days

See our full Shipping Policy for more details.

If the recipient is unavailable, our courier may leave the hamper in a safe location at the delivery address, or leave a calling card for redelivery or depot collection.

If you'd like specific instructions (e.g., "leave at front door" or "hand to recipient only"), please let us know when placing your order.

Yes — most of our customers send hampers directly to their recipients as a surprise. Just provide the recipient's delivery address and we'll send it directly to them with your personalised message card included.

No pricing information is included in the packaging, so the recipient won't see what you paid.

Payment details will be provided by our team when you confirm your order via WhatsApp. We accept a range of secure payment methods and require full payment before your order is processed and dispatched.

Yes, all prices listed on our website are in Australian Dollars (AUD) and include GST where applicable. Delivery charges (if any) will be communicated separately when you confirm your order.

Yes. We use secure payment processing and do not store your credit card or banking details. All payment communications are handled through encrypted and secure channels.

Due to the perishable and personalised nature of gift hampers, we generally do not accept returns or offer refunds unless:

• The items received are faulty or damaged
• The order was incorrect due to our error
• The hamper was not delivered within a reasonable timeframe

Your rights under the Australian Consumer Law always apply and are not affected by our policy.

We're sorry to hear that! Please contact us within 48 hours of receiving the delivery with:

• Photos of the damaged packaging and/or items
• Your order number or name
• A brief description of the issue

We'll assess the situation and arrange a replacement or refund as quickly as possible. Contact us via WhatsApp at +61 422 969 490 for the fastest response.

Customised hampers are made specifically to your requirements and cannot be returned or refunded unless the items are faulty or damaged. This is because custom hampers are assembled uniquely for each order and cannot be restocked.

Yes! We regularly fulfil bulk corporate orders for client gifting, staff appreciation, Christmas gifts, event giveaways, and more. Volume pricing is available for larger orders.

Contact us with your requirements — quantity, budget per hamper, delivery addresses, and any branding needs — and we'll provide a tailored corporate quote.

Yes, we can deliver to multiple addresses for corporate orders — including interstate deliveries. Please provide us with a full delivery list (names, addresses, contact numbers) when confirming your order and we'll handle the logistics.

It's easy — just reach out via WhatsApp or our contact form with:

• Number of hampers required
• Budget per hamper
• Delivery date and locations
• Any branding or customisation requirements

We'll get back to you with a detailed proposal promptly.